Do not disconnect or bend the fiber cable from the wall outlet or router. Doing so may cause the cable to become dirty or break.
If the fiber cable becomes disconnected, do not look into the end of the cable as this could cause eye damage.
Always use the provided stand and keep the router upright. Laying the router flat will cause it to overheat.
For the most accurate results while speed testing, we recommend these tips:
Restart the router and devices.
Plug your device directly into the router with an Ethernet cord.
Do not have anything else running or connected during the test. Keep in mind everything connected to the router takes up passive bandwidth, which may result in lower speed results.
Clear your browser’s cache.
Check which server your speed test is using. Different servers and their locations will give varying results depending on their type and distance from you. (For example, you will get better results from a server in OKC or Norman compared to Dallas or Wichita).
Keep in mind that speed tests depend on the network capabilities of the device you are using for the test. If you're testing a device such as a phone, laptop, tablet, or PC that can only get up to 100mbps, you will never be able to see more than that on a speed test.
Restart your router after speed testing to clear the onboard memory cache. Repeated speed tests will actually slow your router down, as it is sending a large amount of packets through it that bog it down. Simply unplug the power cord from the modem and router for 1-3 minutes and then plug it back in.